You can return your order within 7 days by contacting John or Tracy by email at firstname.lastname@example.org explaining why goods are being returned. Parts or go-kart kits must be in unused condition and returned in the original box to avoid damage in transit. Please note that we are unable to refund the post and packaging charge. Please return the item via registered mail as we are unable to help or assist if the item doesn't make it back to us. Soon as returned goods have arrived to us and are in acceptable condition a refund will be given.